Privacy Policy & Return Policy for Kiruofficial
Effective Date: March 17, 2026
Last Updated: March 17, 2026
At Kiruofficial, we are committed to providing you with high-quality home decor and a secure shopping experience. This document outlines our practices regarding your data and our commitment to your satisfaction through our return and replacement policies.
1. Information We Collect
To provide you with a seamless shopping experience, we collect the following:
Identity Data: Name, age, and gender.
Contact Data: Shipping address, billing address, email address, and phone number.
Transaction Data: Details about payments to and from you and details of home decor products you have purchased.
Technical Data: IP address, browser type, and location data used for delivery optimization.
2. How We Use Your Data
We use your information strictly for business purposes, including:
Order Fulfillment: To process, pack, and ship your home decor items.
Customer Support: To respond to your queries or handle returns/refunds.
Marketing: To send updates about new collections (only if you opt-in).
Safety: To detect and prevent fraudulent transactions.
3. Data Sharing and Third Parties
We do not sell your data. We only share it with trusted partners:
Courier Partners: To deliver your orders across India.
Payment Gateways: To process secure payments (we do not store your card/UPI details).
Analytics Providers: To improve our website design and user experience.
4. Your Rights (India DPDPA Compliance)
Under the Digital Personal Data Protection Act, you have the following rights:
Right to Access/Correction: Request a summary or update of your data.
Right to Erasure: Request deletion of your data, subject to legal requirements.
Right to Withdraw Consent: Opt-out of marketing communications at any time.
5. Cookies & Security
Our website uses cookies to remember your cart items and preferences. We implement robust security measures to protect your personal data from unauthorized access.
6. Return & Replacement Policy
Since home decor items are often fragile, we have established the following policy to ensure you receive your products in perfect condition.
Return Window
We offer a 7-day return/replacement window from the date of delivery.
Conditions for Replacement or Return
Mandatory Unboxing Video: To claim a replacement for “Damaged on Arrival” or “Missing Items,” a clear unboxing video is mandatory. This must show the outer packaging and the opening of the product.
Item Condition: Items must be unused, in their original packaging, and with all tags intact.
Fragile Items: If a ceramic, glass, or delicate decor item arrives broken, we will provide a free replacement once the damage is verified via the unboxing video.
Non-Returnable Items
Customized or personalized decor pieces.
Items purchased during “Final Sale” or “Clearance.”
Damage caused by improper handling after delivery.
Refund Process
Approved Refunds: Once the return is inspected, the amount will be credited to your original payment method within 5–7 business days.
COD Orders: Refunds for Cash on Delivery orders will be issued as store credit or via bank transfer.